Please note that there is a new option under the request dropdown menu. This is going to be the password recovery link for Blue Diamonds+ ONLY. Members who are not Blue Diamonds or higher should never have a password to begin with, so do not send them a recovery link using this system.
This is for Blue Diamonds and higher because they will have access to the live chat feature on the site, but nobody else will. If they need to have a password recovery link sent, we're going to be the only ones able to help them with that.