Sometimes, you may search the knowledge base and be
unable to find the information you're looking for. In cases where you
believe that there is a gap in the knowledge base that should be filled,
please submit an email to kbase@purium.freshdesk.com. This will create a
request in our solutions database that will notify the KB team that
there is a request for a new article pending.
Please use This Form (opens in Outlook) to
request a new solution. This will also be available on the main page of
AskTheCat in the dropdown menu where other agent requests are located.
Ryan Dixon
Sometimes, you may search the knowledge base and be unable to find the information you're looking for. In cases where you believe that there is a gap in the knowledge base that should be filled, please submit an email to kbase@purium.freshdesk.com. This will create a request in our solutions database that will notify the KB team that there is a request for a new article pending.
Please use This Form (opens in Outlook) to request a new solution. This will also be available on the main page of AskTheCat in the dropdown menu where other agent requests are located.