Agent Support Portal

Knowledge base

Get answers to common questions about Purium.

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Popular articles

• Missing Commissions

  How to figure out why a customer is missing commissions

• Shipping and Handling

  How to accurately predict the timeframe in which an order will ship

• Placement Change Eligibility

  How to figure out if a customer can be moved via a placement change

• DREAMS

  How to explain what DREAMS is to customers

• Income Taxes

  Info about income taxes for US members, CAN members, and EU members

• Platinum Health Europe

  Info about how customers can contact PHE

• Gift Card Office

  How to access a customer's gift card information

• PHP Academy

  Information about PHP Academy including dates and prices

• Ignite Road Trip

  Dates, locations, and links to register for the Ignite Road Trip

• Password Reset

  Instructions on generating a password reset email for a customer