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Knowledge base
Explore How-To's and learn best practices from our knowledge base.
Agent Only Pure Planet Customer Service Docs
Pure Planet Specials and Promotions
6
Pure Planet Gift Boxes
Line Drive Flyer 2016
Expo West Flyer 2016
Retail Employee Purchase Program
Master Pure Planet Product Updates (Rev. 1/21/16)
See all 6 articles
Outdated Order Forms/Documents
20
2015 P-65 California Pure Planet Order Form
October New Items Order Form
2015 Pure Planet Expo East Order Form
Products that list the Prop 65 warning in CA
2015 New Pure Planet Order Form
See all 20 articles
PP Customer Service Processes
11
Master Products Materials Sheet 2016
Back Order Policy
Certificate of Insurance
California Resellers Cert
Chain Store Discount Policy
See all 11 articles
Pure Planet Organic Certificates
1
Custom Organic System Plan Summary
Account Specific Documents
1
Sales Rep Contact List
Pure Planet Kitting Instructions For Folders
4
Demo Folder Kitting Instructions
Sales Rep Binder Kitting Instructions
New Business Folder Kitting instructions
Welcome Kit Kitting instructions
Pure Planet Item Master
1
Item Master
Purium Membership
Becoming A Member
9
Code of Ethics
Becoming a Member
Upgrading to a Membership from Retail
Referring New Customers
Annual Renewal
See all 9 articles
Membership Policies
8
Rights of Members
Policy and Procedures
Legal Compliance
Responsibilities of Sponsors
Members as Independent Contractors
See all 8 articles
General Membership Terms
9
Back Office
Business Volume (BV)
Enrollment Packs
Distributor
Personal Website
See all 9 articles
Types of Customers
6
Types of Customers
PLC (Purium Lifestyle Club) Member
Retail Customer
Health Professionals
Non Profit Training Sheet
See all 6 articles
Changes to an Organization
6
Placement Change Policy
Transferring Enrollment of Members
Succession
Sale of an Organization
Dissolution of a Marriage or Partnership
See all 6 articles
Purium Advertising
Advertising Regulations
14
Electronic Media
Fairs and Trade Shows
Media Inquiries
Non Purium Sales Material
Do-Not-Call Regulations
See all 14 articles
Online Advertising
5
Domain Names, URL, Social Media, and Search Engines
Personally Owned Websites
Linking a Personal Website to a Purium Member Website
Use of Unsolicited Email, Internet Bulletin Boards, Newsgroups, and Chat Rooms
Sales on eBay, Amazon, and Other Online Retailers
Purium Commissions
Ranks
18
Rank
Associate
Builder
Consultant
Director
See all 18 articles
Weekly Commissions
4
First Order Bonus
Professional Profit
Professional First Order Bonus
Loyal Customer Bonus
Monthly Commissions
8
Unilevel Bonus
Professional Unilevel Bonus
Achievement Bonus
Matching Bonus
Lifestyle Bonus
See all 8 articles
Commission Adjustments
3
Clawbacks From Returns
Compression
Negative Balance
Earning Commissions
5
How and When Commissions are Paid
How to Qualify for Commissions
Structure Requirements
Canadian Commissions
F.A.S.T Start Bonus Model
Glossary of Terms - Commissions
19
Commissions
Compensation Plan
1099 - Income Tax
Accounting Fee
Active
See all 19 articles
Purium Ordering
Order Guidelines
10
Damaged Items
Shipping to the Wrong Address
Order Policy
Replacement of Missing Item
Ordering by Mail
See all 10 articles
Shipping Policies and Procedures
9
Change of Address
Back Ordered Items
FedEx Delivery Manager
USPS Delivery Manager
Shipping to APO, FPO, Other Military Addresses
See all 9 articles
Smart Order
2
Smart Orders
Smart Order Benefits for Brand Partners & Customers
Back Up Order
1
Checking Your Downline's Smart Orders
Order Status
1
Order Status - Automatic Phone System
Payment
6
Paying by Credit Card
Paying by Check, Money Order, or Cash
Taxes
Taxes - Canada
Buyer's Right to Cancel
See all 6 articles
Gift Cards
8
Gift Card Program
How to Redeem a Gift Card
How to Purchase More Gift Cards
How to use a Gift Card to Buy at Retail
How to Use a Gift Card to Join as a Member
See all 8 articles
Returns
2
Money Back Guarantee
Return Merchandise Request
Purium International Business
Platinum Health Europe
9
Platinum Health Europe -
Platinum Membership
Platinum Member Ranks
General FAQs - PHE
General FAQ's - PHE (German)
See all 9 articles
International Customers
3
International Orders
Shipping to Europe
Canadian Direct Deposit
Purium Websites
How to Use the Backoffice
15
Marketing Materials on the Backoffice
How to Login to the Backoffice
How to Place an Order
How to Create a New Smart Order
How to Edit a Backup Order
See all 15 articles
Video Guides
6
Video: Creating a New Smart Order
Video: Editing an Existing Smart Order
Video: Cancelling a Smart Order
Video: Making a Placement Change Using DREAMS
Video: Using the Unilevel/Personally Enrolled Team Tabs
See all 6 articles
Miscellaneous Website Issues
5
Back Office Login Issues
Reporting Bugs, Errors, and Glitches
Prices Incorrect after Changing Smart Order
Changing Account Information such as Name, Username, Tax ID
Submitting a Ticket
ishop/ishare
2
Launch Guide
ishop Upgrade Path
DREAMS Technology
7
How to Do a Placement Change
Phone App Training Sheet
How to Access the Rank Advancement Tool
Back Office Dashboard
How to Tell if you Qualify for Lifestyle/Pool Bonuses
See all 7 articles
Back Office Tabs Explained
9
Fast Start Tab
Commissions Tab
Organization Tab
Events Tab
Orders Tab
See all 9 articles
Email and Text Notifications
6
Reset Password
Email Notifications
Text Notifications
Downline Contact Information
Commission Notifications
See all 6 articles
Purium Company
Multi-Level Marketing
10
Company History
Multi-level Marketing
Downline
Upline
Finding a Distributor
See all 10 articles
Events
9
Diamond Club Event
Zoom & Conference Calls
Blue Diamond Trip
Crown Trip
Crown University
See all 9 articles
General Policies
14
Amendment to Policies and Procedures
Mission Statement
Waiver
Vendor Confidentiality
Confidential Information
See all 14 articles
Dave Sandoval Academy of Learning
2
David Sandoval Academy of Learning Online Course
Purium Professor
Contests
0
TBrand Partner Training Sheets
All Products
62
CBD + 1500 Spray
40x Aloe Vera Concentrate - 4.2 oz
Advanced Probiotic Blend
Aloe Digest
Apothe-Cherry
See all 62 articles
Product Packs
5
10 Day Transformation Cleansing
10 Day Transformation Athletes
40 Day Ultimate Athletic Performance
Core 4 Athletes
Juice Bar in a Bag
Purium Quality
27
Farm to Family
Dietary Concerns
Allergies
Product Sourcing
Cereal Grass Processing
See all 27 articles
Transformation Support Tips
12
Flex Foods and Lifestyle Meals
Nausea
Exercise
Pregnancy and Nursing
Modifying the Program
See all 12 articles
Training Sheets
30
Fast Start Training Guide
Transformation Schedule Cards
Ultimate Schedule Cards
Core Schedule Cards
Gift Cards
See all 30 articles
Children
2
Million Mom Movement
Safety of Purium Products for Children
Accessories
5
Blender Bottle
Purium Gear
ProStak 3-Unit Expansion Flex Food Container
Water Filter Bottles
Canister
DISCONTINUED ITEMS
15
Discontinued Products - June 2018
40 Day Ultimate Parasite Cleanse
Activated Barley - 900g
40 Day Ultimate Nutrituion
Core 4 Cleansing
See all 15 articles
Pure Planet Demo Rep Resources
Demo Training
3
Demo Presentation Audio Training
Demo Getting Started Audio Training
Demo Quiz
Getting Started as a Demo Rep
16
Getting Started Instructions
Demo Agreement
Direct Deposit Form
W-9 Form
Food Demo Permit
See all 16 articles
Agent Only Purium Customer Service Docs
ARCHIVE
2
Launch Pack Promotions
Seed Cards
Marketing Material Reference Guide
11
Permalinks Training Sheet
CBD Materials
Gold Standard Detox Certification
Marketing Material Reference Guide
Challenge the Challenge Brochure
See all 11 articles
Exigo
14
Transfer of Payment
Creating a New Backup Order
Creating an Order for an Existing Member/Customer
Setting up a First-Time Customer's Account
Procedure for Cancelling Printed Order
See all 14 articles
Tips and Tricks - Products
10
Product Settling in Canister
Customization Options
P65 Items
Scoop Size for Powdered Products
Power Shake Natural Flavoring
See all 10 articles
ishare.com
2
Terms and Conditions - ishare enrollment
Member Agreement - Phone Script
Tips and Tricks - Company Policy
3
Contacting Management
Canadian Tax ID
Blue Diamond Trip 2016 Dates
Stuff Uploaded for Use in Portal
7
Quick Links
Commissions Training Guide
KBLogo
Announcements Icon
Icon Search
See all 7 articles
InContact
0
Tips and Tricks - EU/Int'l
3
Platinum (Europe) Placement Changes
International Addresses
Platinum Health Europe Starter Kit
Forms for Agents
2
Quality Assurance Form
Call Monitoring Form
Backoffice
2
How Long do Items Stay in the Backoffice Cart?
VIP SUPPORT
Ask the Cat
3
Submitting Request for New KB Solution
Submitting a Customer Email Request
Naturopath Questions
DREAMS
1
Placement Change Procedure
Documents for Trade Shows
4
California Processed Food Registration
Organic Processed Product Registration
National Organic Program Certificate of Compliance - Certified Organic/Custom OSPS
PURE PLANET - Custom Organic System Plan Summary
Returns/Refunds
2
Return Timeframes
60-Day Return Policy is back
Commissions
3
Missing Commissions
Re-Issuing Commission Checks
Lifestyle Bonus Commission
Miscellaneous Product Facts
11
Folic Acid
SPF - BIO Serum
Best of Greens - Raw
Power Shake - Raw
Bee Pollen - Protection
See all 11 articles
Product Additional Info
0
Shipping
1
FedEx Shipment to PO Box Errors
Convention
1
gobig Convention Registration / Reservations
Agent Support Proceses
8
Account Merge
Return Orders
Procedure for Placement Changes (Agent Support Only)
Returned Commission Checks
Importing SPX Returns to Freshdesk
See all 8 articles
Non-Profit 5013c
1
Non-Profit Campaign FAQ's
General Policies/Processes
4
Exchange Policy
Requesting Refunds through Ask the Cat
Requesting a Call Tag (Return Package Label)
gobig Convention Payment Plan
Purium Professor
1
Members List - Professors
ishop
1
Upgrade Process
5013C Non Profits
2
Non-Profit 5013C Training Sheet
Non-Profit 5013c Enrollment Process
DISCONTINUED PRODUCTS
1
Products Discontinued June 2018
Pure Planet Collateral Materials
Updated Sell Sheets
23
Activated Barley
Organic Aloe Vera
Aloe Vera Concentrate
Organic Amla Plus
Organic Apple Cider Vinegar
See all 23 articles
Catalog
1
Pure Planet Catalog
Order Forms
3
Demo Supply Order Form
Pure Planet Wholesale Order Form
Car Stock Order Form
Miscellaneous
1
Promo Calendar
Brochures
7
Mental Acuity Brochure
Immunity Brochure
Greens Brochure
Energy and Sleep Brochure
Cleanse Brochure
See all 7 articles
Product Images
34
Activated Barley Image
Aloe 40x
AMLA PLUS 4oz
AMLA PLUS 100
AMLA PLUS 200
See all 34 articles
Product Information Sheets
0
Shelf Talkers
1
Shelf Talkers
Logos
2
Pure Planet Logos
Pure Planet Letterhead
Pure Planet Policies
Pure Planet Ordering and Shipping Policies
3
Return Policy
Shipping Policy
Shortages and Damages Policy
Pure Planet Product Knowledge
Products
23
Activated Barley Product Knowledge
Aloe Vera 40X Product Knowledge
Cracked Cell Chlorella Product Knowledge
Fulvic Zeolite Product Knowledge
Ginseng Plus Product Knowledge
See all 23 articles
Certifications
4
California Processed Food Registration
Organic Processed Product Registration
National Organic Program Certificate of Compliance - Certified Organic/Custom OSPS
Kosher Certifications
Quality
11
About Us
Chorella FAQ's
Consumption FAQ's
Grass FAQ's
Pure Planet Definition of Natural Flavor
See all 11 articles
Audio Trainings
15
Activated Barley Audio Training
Cracked Cell Chlorella Audio Training
Choco Mint Spirulina Audio Training
Fulvic Zeolite Audio Training
Ginseng Plus Audio Training
See all 15 articles
Pure Planet Sales Rep Resources
Sales Binder Contents
7
Cover Sheet
Fact Sell Sheets
MAP Agreement
New Account Application
Car Stock Order Form
See all 7 articles
Sales Training
2
Powerpoint
Sales FAQ
Broker Territory Map
1
Broker Territory Map
