Agent Support Portal
FOR INTERNAL USE ONLY. DO NOT SHARE WITH CUSTOMERS. CLICK HERE TO REDIRECT
Support Home
Support Home
Solutions
Forums
New Support Ticket
Select a Request Type
Returns/Refunds
Refund Request
Return Status Request
Return Outside 60 Day Exception
Refund Dispute
Order Requests
Cancel Order
Address Update
Request Expedited Shipping
Gift Card Issues
Add Gift Cards
Remove Gift Cards
Wrong Number of Cards
Commissions/Checks
Check Re-Issue
Direct Deposit Re-Issue
Missing Commissions
Escalations
Pull Call Request
Address Update
Supervisor Call Back
Replacement Orders
Quality Assurance Form
Shipping and Fulfillment Issues
IT and Web Issues
Agent Error
Replacement CBD Sprayer
AGENT SUPPORT
Check Requests
Find a Distributor
Placement Change
Send Email to Customer
Merge Accounts
Enter your search term here...
Search
Solution home
Agent Only Purium Customer Service Docs
ARCHIVE
2
Launch Pack Promotions
Seed Cards
Marketing Material Reference Guide
11
Permalinks Training Sheet
CBD Materials
Gold Standard Detox Certification
Marketing Material Reference Guide
Challenge the Challenge Brochure
See all 11 articles
Exigo
14
Transfer of Payment
Creating a New Backup Order
Creating an Order for an Existing Member/Customer
Setting up a First-Time Customer's Account
Procedure for Cancelling Printed Order
See all 14 articles
Tips and Tricks - Products
10
Product Settling in Canister
Customization Options
P65 Items
Scoop Size for Powdered Products
Power Shake Natural Flavoring
See all 10 articles
ishare.com
2
Terms and Conditions - ishare enrollment
Member Agreement - Phone Script
Tips and Tricks - Company Policy
3
Contacting Management
Canadian Tax ID
Blue Diamond Trip 2016 Dates
Stuff Uploaded for Use in Portal
7
Quick Links
Commissions Training Guide
KBLogo
Announcements Icon
Icon Search
See all 7 articles
InContact
0
Tips and Tricks - EU/Int'l
3
Platinum (Europe) Placement Changes
International Addresses
Platinum Health Europe Starter Kit
Forms for Agents
2
Quality Assurance Form
Call Monitoring Form
Backoffice
2
How Long do Items Stay in the Backoffice Cart?
VIP SUPPORT
Ask the Cat
3
Submitting Request for New KB Solution
Submitting a Customer Email Request
Naturopath Questions
DREAMS
1
Placement Change Procedure
Documents for Trade Shows
4
California Processed Food Registration
Organic Processed Product Registration
National Organic Program Certificate of Compliance - Certified Organic/Custom OSPS
PURE PLANET - Custom Organic System Plan Summary
Returns/Refunds
2
Return Timeframes
60-Day Return Policy is back
Commissions
3
Missing Commissions
Re-Issuing Commission Checks
Lifestyle Bonus Commission
Miscellaneous Product Facts
11
Folic Acid
SPF - BIO Serum
Best of Greens - Raw
Power Shake - Raw
Bee Pollen - Protection
See all 11 articles
Product Additional Info
0
Shipping
1
FedEx Shipment to PO Box Errors
Convention
1
gobig Convention Registration / Reservations
Agent Support Proceses
8
Account Merge
Return Orders
Procedure for Placement Changes (Agent Support Only)
Returned Commission Checks
Importing SPX Returns to Freshdesk
See all 8 articles
Non-Profit 5013c
1
Non-Profit Campaign FAQ's
General Policies/Processes
4
Exchange Policy
Requesting Refunds through Ask the Cat
Requesting a Call Tag (Return Package Label)
gobig Convention Payment Plan
Purium Professor
1
Members List - Professors
ishop
1
Upgrade Process
5013C Non Profits
2
Non-Profit 5013C Training Sheet
Non-Profit 5013c Enrollment Process
DISCONTINUED PRODUCTS
1
Products Discontinued June 2018