Agent Support Portal

ARCHIVE 2

• Launch Pack Promotions
• Seed Cards

Marketing Material Reference Guide 11

• Permalinks Training Sheet
• CBD Materials
• Gold Standard Detox Certification
• Marketing Material Reference Guide
• Challenge the Challenge Brochure

See all 11 articles

Exigo 14

• Transfer of Payment
• Creating a New Backup Order
• Creating an Order for an Existing Member/Customer
• Setting up a First-Time Customer's Account
• Procedure for Cancelling Printed Order

See all 14 articles

Tips and Tricks - Products 10

• Product Settling in Canister
• Customization Options
• P65 Items
• Scoop Size for Powdered Products
• Power Shake Natural Flavoring

See all 10 articles

ishare.com 2

• Terms and Conditions - ishare enrollment
• Member Agreement - Phone Script

Tips and Tricks - Company Policy 3

• Contacting Management
• Canadian Tax ID
• Blue Diamond Trip 2016 Dates

Stuff Uploaded for Use in Portal 7

• Quick Links
• Commissions Training Guide
• KBLogo
• Announcements Icon
• Icon Search

See all 7 articles

Tips and Tricks - EU/Int'l 3

• Platinum (Europe) Placement Changes
• International Addresses
• Platinum Health Europe Starter Kit

Forms for Agents 2

• Quality Assurance Form
• Call Monitoring Form

Backoffice 2

• How Long do Items Stay in the Backoffice Cart?
• VIP SUPPORT

Ask the Cat 3

• Submitting Request for New KB Solution
• Submitting a Customer Email Request
• Naturopath Questions

DREAMS 1

• Placement Change Procedure

Documents for Trade Shows 4

• California Processed Food Registration
• Organic Processed Product Registration
• National Organic Program Certificate of Compliance - Certified Organic/Custom OSPS
• PURE PLANET - Custom Organic System Plan Summary

Returns/Refunds 2

• Return Timeframes
• 60-Day Return Policy is back

Commissions 3

• Missing Commissions
• Re-Issuing Commission Checks
• Lifestyle Bonus Commission

Miscellaneous Product Facts 11

• Folic Acid
• SPF - BIO Serum
• Best of Greens - Raw
• Power Shake - Raw
• Bee Pollen - Protection

See all 11 articles

Shipping 1

• FedEx Shipment to PO Box Errors

Convention 1

• gobig Convention Registration / Reservations

Agent Support Proceses 8

• Account Merge
• Return Orders
• Procedure for Placement Changes (Agent Support Only)
• Returned Commission Checks
• Importing SPX Returns to Freshdesk

See all 8 articles

Non-Profit 5013c 1

• Non-Profit Campaign FAQ's

General Policies/Processes 4

• Exchange Policy
• Requesting Refunds through Ask the Cat
• Requesting a Call Tag (Return Package Label)
• gobig Convention Payment Plan

Purium Professor 1

• Members List - Professors

ishop 1

• Upgrade Process

5013C Non Profits 2

• Non-Profit 5013C Training Sheet
• Non-Profit 5013c Enrollment Process

DISCONTINUED PRODUCTS 1

• Products Discontinued June 2018