PASSWORD RESET ERROR
Q. Has the Customer successfully logged in previously?
1. If they have logged in before, and are now getting an error on the password, they ...
a. Entered their information incorrectly
b. Clicked the button too many times and are getting multiple reset email notifications!
2. They need to check their email. Use ONLY the LAST email password reset they received
3. If not working....Clear their cache, and try again.
A. NO? (They have never successfully logged on ishoppurium and are getting an error)
Access Exigo to verify the email address
If the email address in Exigo is correct: Submit Wrike request
If the email address is incorrect,
Update the email address in Exigo
Advise customer to wait 15 minutes and try to Reset Password again.
LOCKED OUT DUE TO TOO MANY ATTEMPTS
Submit a Wrike request
SUBMIT ALL TECHNICAL ISSUES VIA WRIKE TICKET
If you receive any technical issues, please submit a “SUPPORT TICKET REQUEST” via the Support Page link https://ishoppurium.com/pages/support-1 on ISHOPPURIUM.COM