Sometimes you will want to have information or documents emailed directly to a customer such as an invoice for login information for their account. To have this information sent, you can use the "Send Email to Customer" option in the Request dropdown on the Ask the Cat portal.
Make sure that you fill out the form as completely as possible. What we are looking for is the "Request on Behalf of Customer Type". This is where you need to enter the topic of your request (e.g. Send Invoice for order #xxxxx, send login information, etc.).