These are commission checks that have been returned to us, usually as the result of an incorrect address.

  • The simplest solution is to call the customer. This means we simply use the number on file to call them, and hopefully get a correct address to which we can send checks.
  • If there is no response, leave a voicemail regarding the situation
  • After calling  and leaving a voicemail, send an email such as the one below:

  • Be sure to notate the account with the steps that you took and what we are waiting on (i.e. a response from the customer)

Note: If the customer decides to enroll in direct deposit, the following does not apply.

After a customer has provided a correct address...

  • Update the account with the correct address
  • Place the returned check in a new envelope with the correct address
  • To make sure future checks go to the right place:
    • Click on "Vendors" on the left hand side of the account page
    • Locate the customer's name, then click "Edit Vendor"
    • Go to the "Settings" tab at the top of the resulting window
    • Next to "Check Address", select the appropriate option from the dropdown menu. This will dictate where all future checks are sent