Online Orders

  • If you purchased directly from our Pure Planet website and are not satisfied for any reason, we offer a refund for sixty (60) days after purchase.
  • The date of purchase is the ship date for online orders. You will receive a full refund for items which you aren’t fully satisfied. These will be refunded in the original form of payment. (Shipping and handling charges are non-refundable.)

        Return Process


  • Please call our office at 1-800-695-2017 to inform us of your return.
  • Carefully package your return item along with a copy of your receipt and mail within sixty (60) days to:

        Pure Planet Returns Dept., 2610 Homestead Place, Rancho Dominguez, CA 90220



For items purchased at any other retailers, please contact the original place of purchase.